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Hospitality Service in Kochi

Hospitality services in Kochi have taken shape with much importance over the years. Though, prior to that also there was the presence of hospitality services in other parts of the country and world, this industry had gained momentum in Kochi, over the recent years. The 20th century marked the beginning of the modern hospitality industry around the world. Since then this field of services is considered and carried out as a separate,unique and much sorted out service industry.

Regular Cleaning Vs Deep Cleaning Services

Apart from our regular cleaning processes, in deep cleaning we focus particularly on areas that are likely to accumulate layers of dirt, grease and grime, that a regular cleaning cannot handle. When you book a deep cleaning service in Kochi with us, we assure you that all those areas that you had overlooked will be definitely taken care of. Our deep cleaning professionals have the skill-sets and the experience that is rightly needed to meet any tough challenges of deep cleaning. Our services are reliable, flexible and affordable too.

Bright House Kochi, has been providing hospitality services ever since the significance and demand for this format of services had begun. Our hospitality services cater to fulfilling quality, unmatched and expert services at all times. Irrespective of the volume of the requirement or the kind of situation, we attend to all your hospitality services needs in an unparalleled manner.

Hospitality services is a part and parcel of the service industry, but goes an extra mile by providing positive interaction based services. Right from the point of receiving the guests, to catering to their needs, keeping them informed of things they need to know, guiding them aptly and seeing that they leave happily and contended are all major aspects of the hospitality services.

The hospitality services in Cochin, are met to the desired standards by Bright House, Kochi. Clients keep coming back to us because of our exceptional services. All our staff have showcased excellent standards of commitment and professionalism during all the assigned tasks.

Our hospitality services’ staff are trained to manage and see to it that everything is in order when they are at your premises for service. Bright House's hospitality staff present a cordial, generous, kind, considerate and warm mannerism throughout their course of service.

Bright House Kochi’s Hospitality Services important aspects include:

  • Taking care of your guests as required and understand their needs
  • Building the relationship with the guest as required
  • Practice being hospitable and exhibit the required attributes throughout the work schedule
  • Reception and attending to guests, visitors or the invitees
  • Display humanity, care and support at all times during the course of work
  • Key importance is given to customer service, supervising maintenance, coordinating departmental tasks, and overseeing food and beverage
  • Running the day-to-day operations, when hired for a longer period
  • Overseeing personnel of other departments and work in harmony
  • Ensuring that the facilities are properly maintained
  • Taking all needed steps to ensure customer satisfaction
  • Overseeing the upkeep of administrative and financial records as and when required

When it comes to hospitality management services in Ernakulam, Bright House Kochi is very particular to look into every aspect of customer satisfaction and its related attributes. It is evident that If guests have had a pleasant experience with our hospitality service, they will not only come back again for their future requirements in hospitality, but they will also recommend our services to their friends and colleagues. And we can proudly say that we have an exceptional client record and many recurring clients.

When the hospitality service is done right, that guest will definitely realize that he or she is recommending the business, and will simply rave about what a great experience they had. This is where hospitality service plays a big role in making guests happy.

The three ways by which we successfully practice excellent hospitality service is by meeting and greeting guests (all of them individually),displaying excellent service throughout and addressing and rectifying customer complaints. Every guest’s presence is acknowledged and they are made to feel like they are welcomed and most importantly wanted. Nobody likes feeling unwelcome. Our staff makes sure that every guest is greeted properly when they check in to your establishment. They always portray a pleasing tone for good customer service. Our hospitality manager’s job also involves to know about customer complaints if any and take all measures to resolve any discomfort the guest may have.

Supervising and maintenance of all operations that cater to the general public is also a part and parcel of our hospitality services in Cochin. Our staff make sure that everything on the property is working and safe and also they perform necessary reporting to the concerned person at the premises. Making the customers comfortable and at ease at all times also requires making sure that they are safe and secure throughout the course of the event or their presence at the said premises.

All our staff who cater to our hospitality management services in Kochi, are individually selected, trained, monitored and also have a very good work record. They are all physically presentable and keep to the required attire and showcase the desired behaviour at all times. They quickly adapt to situations and very proactively carry out the tasks with utmost diligence and commitment.

The role of hospitality services is turning out to be an inevitable one with the change in scenarios and trends, where the client wants someone to favorably manage the entire operations along with guest reactions or customer service. And we at Bright House have successfully been able to adhere to these emerging needs.

Contact



Bldg. No.46/2644-D, 2nd Floor,
Vadakkedath Building,
Kaniyapilli Road,
NH Bypass, Chakkarapparambu,
Vennala P.O, Kochi - 682 028